is my item under warranty?
LIMITED WARRANTY
Since 1973, Timberland has been committed to offering the finest products, using only the best materials and applying strict quality control standards. Timberland products (the “Product(s)”) are warranted to be free of defects in material and workmanship for 12 months from the original date of purchase. Our warranty is an expression of our confidence in the material and workmanship of our company’s Products, and assures unsurpassed quality for rugged, dependable Products. Because Timberland cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from Timberland or a Timberland authorized seller, unless otherwise prohibited by law. Timberland reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This warranty does not apply to the effects of normal wear and tear, nor does it apply to Products that have been damaged by misuse, neglect, accident modification or unauthorized repair.
WARRANTY CLAIM INSTRUCTIONS
If you believe your product is defective, please email a completed Warranty Return Form to us at ca_warranty@timberland.com along with the following pictures:
- Internal tags showing style number and size
- Product in its entirety
- Bottom of soles showing tread, for footwear
- Defective area
- Proof of purchase within 12 months from the original date of purchase from an authorized seller