START A RETURN
Where did you purchase your Timberland product(s)?
I placed an order online by visiting Timberland.cA
Free returns are offered for orders placed at Timberland.ca within 30 days of shipment, provided the item has not been worn, washed, altered, or damaged (view full return policy).
RETURN BY MAIL
To initiate an online return, visit timberland.ca/en-ca/account/order-history:
- Find the order you would like to return, click ‘order details’
- On the order details page, click return an item
- This will bring you to the returns portal where you can select the item(s) you would like to return
- Choose your return reason code (if prompted you can upload a photo for additional context)
- Choose your return method:
- Printable Canada Post Label
- Canada Post Printerless
PRINTABLE CANADA POST LABEL
- Review your return
- Submit and follow drop-off details outlined in the returns portal
- Print return label (and corresponding packing slip)
- Pack up your return, place your item(s) and the packing slip inside a sturdy container, like the one your merchandise came in
- Mark out any old addresses and barcodes
- Tape up your package and affix your shipping label to the outside
- Drop package off at nearest Canada Post location
CANADA POST PRINTERLESS
- Follow steps in portal and select a nearby Canada Post location
- Review your return
- Submit
- Pack up your item in the original or new package, and seal it
- Mark out any old addresses and barcodes
- Bring your return to the nearby Canada Post location
- Show mobile return code, Canada Post associate will scan your code and take care of your return package
Please note and keep the return tracking number until your account is credited. We advise taking a picture of this with your phone, so you'll have it handy.
Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. Refunds can only be posted to the credit card used to make the purchase, not to a different credit card.
We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Original shipping charges are not refunded. Please note that Timberland is not responsible for returns lost in transit.
Note: Purchases from Timberland.ca cannot be processed in a Timberland® store - they must be returned using the instructions above.
RETURN TO A TIMBERLAND STORE
- Gather item(s) you are returning along with original packaging, tags, packing slip, original receipt or your order confirmation email.
- If you purchased in store and do not have your receipt, please contact the Timberland store directly for next steps.
- Visit any Timberland store to process your return.
I purchased at a Timberland store
You can visit any Timberland store to process a return, provided the item has not been worn, washed, altered, or damaged.
- If you are unable to visit a Timberland store or would like to inquire about returns at your local Timberland store, please use our store locator and contact the store directly for assistance.
I purchased through an authorized retailer, either online or in store, that sells Timberland products
We are unable to access order information, payment details, or inventory from authorized retailers, therefore cannot process refunds for items purchased outside of Timberland stores or Timberland.ca. Please contact the retailer you purchased from directly for assistance. We sincerely apologize for the inconvenience!
I do not know where my item(s) was purchased
If you received a gift or do not know where your Timberland item was purchased, we are unable to provide a refund. If the item you would like to return is in new condition with original packaging and all tags attached, you may be able to exchange the product for another size, color or style of the same or lesser value at your local Timberland store (find a store).
We cannot guarantee an exchange or in-store credit for items presented without proof of purchase. We apologize for any inconvenience this may cause.