FREE RETURN POLICY

At Timberland.ca we want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 30 days of shipment of your order, provided it has not been damaged, washed, altered or worn. Returning your Timberland.ca merchandise is free and easy to do – once the order is received, visit the Order Status page, search for your order number, view ‘order details’ and click the ‘return an item’ button to initiate a return. Alternatively, logged in users can visit their Order History page to view 'order details.'

RETURN EXCEPTIONS

Any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.

If your order was placed through a Timberland® Outlet Store, it will need to be returned to a Timberland® store for credit.

Please note and keep the return tracking number until your account is credited. Orders placed online with PayPal cannot be returned in-store for credit on the original form of payment. The store can provide a gift card, or customers can make returns via the free shipping label.

GETTING YOUR REFUND

We'll do everything we can to take care of your return quickly. Once we've received your returned item(s) at our facility, your refund will be credited to your initial form of payment in 6-10 business days, in the amount of the purchase price plus any applicable taxes. Original shipping charges are not refunded. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally. Please note that it may take 1-4 weeks for your return shipment to reach us - see more at Track a Return.