HoW DO I RETURN ITEMS?

RETURN BY MAIL

To initiate an online return, visit timberland.ca/en-ca/account/order-history:

• Find the order you would like to return, click ‘order details’
• On the order details page, click return an item
• This will bring you to the returns portal where you can select the item(s) you would like to return
• Choose your return reason code (if prompted you can upload a photo for additional context)
• Choose your return method:
  • Printable Canada Post Label
  • Canada Post Printerless

PRINTABLE CANADA POST LABEL

• Review your return
• Submit and follow drop-off details outlined in the returns portal
• Print return label (and corresponding packing slip)
• Pack up your return, place your item(s) and the packing slip inside a sturdy container, like the one your merchandise came in
• Mark out any old addresses and barcodes
• Tape up your package and affix your shipping label to the outside
• Drop package off at nearest Canada Post location

CANADA POST PRINTERLESS

• Follow steps in portal and select a nearby Canada Post location
• Review your return
• Submit
• Pack up your item in the original or new package, and seal it
• Mark out any old addresses and barcodes
• Bring your return to the nearby Canada Post location
• Show mobile return code, Canada Post associate will scan your code and take care of your return package

Please note and keep the return tracking number until your account is credited. We advise taking a picture of this with your phone, so you'll have it handy.

Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. Refunds can only be posted to the credit card used to make the purchase, not to a different credit card.

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Original shipping charges are not refunded. Please note that Timberland is not responsible for returns lost in transit.

Note: Purchases from Timberland.ca cannot be processed in a Timberland® store - they must be returned using the instructions above.