CUSTOMER SERVICE CLOSURE:
Customer Service will be closed on Monday, October 2nd to observe the National Day for Truth and Reconciliation. All orders received after Friday, September 29th 1:00 PM EST will be processed on Tuesday, October 3rd.
NOTICE ON DELIVERY DELAYS:
Due to the current wildfire situations in Alberta, British Columbia, and the Northwest Territories, please note that there may be delivery delays in and around the areas.
M-F: 8:30 - 5:00 EST
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Order Processing: If you are having trouble placing your order, please check your billing information to ensure it matches what your financial institution has on file. Otherwise, you can chat with a live agent for more information.
Order Status: To check the status of an existing order, please click here to track it!
Cancellations: Once your order is submitted, we work as quickly as possible to get it shipped. For that reason, we are unable to cancel or make any changes to your order, including address or item changes, but please use the free return label provided with your order to send it back for a full refund.
Returns and Exchanges: Your order should have been packed with a free return label inside the box. You can click here to review return instructions and, if you can't find your return label, obtain a free one to send your order back for a full refund.
- Tracking Returns: A tracking number is provided on your free return label. Unfortunately, we're not able to identify your tracking number for you, so don't forget to make note of it before mailing your return! Enter the tracking number at the website of your return carrier. If you sent your return and did not take note of the tracking number, please allow 15-20 business days for a confirmation email from Timberland confirming receipt of your return.
- Refunds: Once we confirm receipt of your return, we'll process your refund within 3-5 business days.
- Exchanges: Exchanges: To exchange, please return your original item following the instructions above, and repurchase a new item at your convenience. If you purchased your item at a discounted price and are repurchasing the same style and color in another size, please contact us after you’ve placed the order and we will refund you the difference.
My Timberland Account: To reset your password, please use the link provided on the My Account login page. You can navigate through your account to view order history, add to your wish list, change your password or add/remove payment methods.
Promotions & Discounts: If the item you purchase is on sale, you will see the discount applied in your cart. If you have a promo code, please enter it during the checkout process. If the discount is not applying in cart or after you enter a promo code, please click here to review our promotion exclusions.
Gifts: We don’t currently offer gift receipts and apologize for any inconvenience.
International Shipping: Timberland products can be found all over the globe! We are only able to ship within the US and US territories from this site. If you are located outside of the US, you can update the country by clicking the flag at the top of the screen and choosing the region in which you are located. Otherwise, you can purchase items from our US site and ship to a friend, relative, or trusted source within the US who can forward to your preferred address outside of the US.