Timberland Canada Home
Timberland Canada Home

REPORTING COUNTERFEIT



When you see a product carrying the Timberland® brand name, we want you to know that that product’s going to stand up to our high standards – and yours. We’re committed to ensuring that the Timberland® brand remains a symbol of quality and durability. If you suspect a location or website is offering counterfeit Timberland® products, please report it to counterfeit@timberland.com.

 


HOW DO I KNOW IF I'VE PURCHASED A COUNTERFEIT PRODUCT?

Counterfeiting is the illegal practice of passing off imitation products as brand-name product. Though they may look similar to Timberland® products, they are often made from poor-quality materials and lack the detailing and craftsmanship our brand is known for. If you’ve bought a suspicious product online, send an email to counterfeit@timberland.com with the name of the website in question. We will tell you if the website is authorized to sell genuine Timberland® branded products.

 


WHAT'S TIMBERLAND DOING ABOUT THIS PROBLEM?

Timberland takes the issue of counterfeiting very seriously, and we have an intensive, global Anti-Counterfeiting Enforcement Program to fight this ongoing problem. This training various government and enforcement agencies worldwide on how to distinguish genuine Timberland® brand products from counterfeit items, including Customs Enforcement, the FBI, consumer protection agencies, U.S. Immigration and the U.S. Dept. of Homeland Security. We also employ more than 100 different law firms and investigation agencies worldwide for the purpose of protecting the Timberland® brand.

 


WHAT'S SO BAD ABOUT SELLING COUNTERFEIT PRODUCT?

Counterfeiting isn’t just harmful to a brand. It’s harmful to you, your way of life and society in general. Here’s why:

  • Counterfeiting is illegal.
  • Many manufacturers and suppliers of counterfeit products do not hold valid business licenses or pay taxes.
  • Counterfeit products are not manufactured with any type of quality or safety standards. Counterfeit products can be made with inferior materials and/or ingredients/components that are harmful both to people and the environment. These products can fall apart and/or cause consumer injury.
  • Production facilities used to manufacture counterfeit products often use child or forced labor.
  • Research has shown that some counterfeit activity has funded organized crime syndicates and terrorist groups.
  • When you buy counterfeit products, you are funding and supporting these criminal activities.

 


HOW CAN I PROTECT MYSELF FROM BUYING COUNTERFEIT PRODUCTS?

Be wary of auction sites. There is no guarantee the item being offered is genuine.

Be suspicious of "look-a-like" sites. These clues will tell you that the site may not be legitimate:

  • Many counterfeit websites try to deceive consumers into thinking it is the authorized timberland.com website, by including the word "timberland" or a variation of the word, such as "tims" or "timbs" in the domain name.
  • These websites also copy the design or layout of the authorized timberland.ca, or any other Timberland owned and operated website.
  • Look for links on these particular sites that appear questionable (for example, links to other brands' websites, auction sites, blogs, etc.).
  • Look for contact information/email addresses that don't appear legitimate: timberlandemail@gmail.com, etc.
  • Look for misspelled words or grammatical errors.
  • Look for offers for bulk orders.
  • Be aware of product quality. Genuine Timberland® branded products are held to high quality standards related to materials, production, performance and chemical use. Counterfeit products will have defects, strong chemical odors, labels with unknown images or names, etc.
  • Remember: If a deal seems too good to be true, it probably is.

 


WHERE CAN I BUY AUTHENTIC TIMBERLAND® PRODUCTS?

Genuine Timberland® branded products can be purchased on www.timberland.ca, Timberland® Specialty Retail Stores, Timberland® Factory Stores and authorized retailers. For store locations, see the Store Locator at the bottom of the page. Timberland does not sell products in internet auctions, through individuals, via street vendors or in flea markets, and these products have a likelihood of being counterfeit or stolen property.

 


HOW CAN I REPORT A COUNTERFEIT/FAKE PRODUCT?

If you suspect a location or website is offering counterfeit Timberland® branded products, report it to counterfeit@timberland.com. Timberland takes these matters seriously and investigates any lead that is reported by consumers.