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TERMS OF USE



LAST UPDATED: May 26, 2017


Timberland, a division of VF Outdoor Canada Co., and its affiliates in the United States and Canada (“Timberland”), provides its websites accessible at www.timberland.ca (individually or collectively, the “Website”) to you subject to the following Terms of Use. 


BY ACCESSING OR USING THE WEBSITE AND SERVICES IN ANY WAY OR BY AGREEING TO PROVIDE SUBMISSIONS TO TIMBERLAND, YOU ARE AGREEING TO THE TERMS OF USE BELOW AS WELL AS THE PRIVACY POLICY, AS THEY MAY BE UPDATED AND AMENDED FROM TIME TO TIME. IN ADDITION, WHEN USING PARTICULAR PARTS OF THE WEBSITE SUCH AS SHOPPING, FORUMS, WATCHING VIDEOS, OR BLOGS, YOU AGREE TO ABIDE BY ANY APPLICABLE POSTED TERMS OR GUIDELINES FOR THOSE SERVICES. SHOULD YOU OBJECT TO ANY TERM OR CONDITION OF THE TERMS OF USE OR PRIVACY POLICY, YOU MAY NOT ACCESS OR USE THE WEBSITE AND YOU SHOULD NOT AGREE TO PROVIDE SUBMISSIONS TO TIMBERLAND. PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION ABOUT LIMITATIONS OF LIABILITY AND RESOLUTION OF DISPUTES THROUGH ARBITRATION RATHER THAN IN COURT.
 

TIMBERLAND MAY MODIFY THESE TERMS OF USE AT ANY TIME WITHOUT NOTICE, EFFECTIVE UPON POSTING UPDATED TERMS OF USE TO THE WEBSITE. YOUR CONTINUED USE OF THE WEBSITE CONSTITUTES YOUR ACCEPTANCE TO THE UPDATED TERMS OF USE. TIMBERLAND HAS THE RIGHT, BUT IS NOT OBLIGATED, TO STRICTLY ENFORCE THE TERMS OF USE THROUGH SELF-HELP, COMMUNITY MODERATION, ACTIVE INVESTIGATION, LITIGATION, AND PROSECUTION. 

 

TRADEMARKS

Timberland trademarks displayed on this Website are trademarks or registered trademarks of Timberland and its affiliated companies in the United States and internationally (including but not limited to the TIMBERLAND name and logo, and other logos). All other trademarks are the sole property of their respective companies. All use prohibited.


 

OWNERSHIP OF WEBSITE CONTENT

The Website is protected to the maximum extent permitted by copyright and intellectual property rights law and international treaties. All content displayed on or through the Website including but not limited to videos, photos, blogs, forums, product descriptions, athlete data, data sheets, FAQs is owned exclusively by Timberland and/or its affiliated companies and/or suppliers and/or licensors and is protected by copyright or other laws, including as a collective work and/or compilation, pursuant to copyrights laws, and international conventions. Any reproduction, modification, display or creation of derivative works from or redistribution of the Website, any content on the Website or the collective work, and/or copying is prohibited including but not limited to reproduction to any other server or location for further reproduction or redistribution, unless you have the express prior written permission of Timberland. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover any source code contained in the Website. 

You may not use the Website for any commercial purposes, including the promotion or advertisement of any goods, services or opportunities, and you may not use the Website to solicit other Website visitors or users to visit or become members of, subscribe to, or register with any commercial online service or other organization, and/or collect or store personal data or attempt to collect or store personal data about other users of the Website. 
 


SUBMISSIONS OF USER CONTENT

You acknowledge that you are responsible for any information, profiles, messages, text, files, images, photos, video, music, sounds, or other content or materials (“User Content”) that you submit, upload, post or otherwise provide or make available to Timberland or its vendors, on or through the Website or otherwise (“Submissions”), including User Content you agree to allow the use of that is on third party companies’ websites, for example Instagram, Twitter, Facebook, Vine, Pinterest and Google+, that are associated with hashtags related to Timberland, including, for example, #timberland, #markmakers, #yellowboot, and #moderntrail. Such Submissions may be used on the Website and/or on other Timberland products and/or marketing materials, including emails, social media, paid digital advertising, paid out-of-home advertising, Timberland.ca and store signage. You may only make a Submission if you are 18 years of age or over. If your Submission is selected by Timberland to be used, it may be displayed for other users to see, together with your name and associated Instagram, Twitter, Facebook or Vine (if applicable) profile information (such as your handle and profile picture). Timberland is under no obligation to display, feature or use any Submission, but may do so at its sole discretion. 

Any Submission will be treated as non-confidential. Any Submission also will be treated as non-proprietary, except as specifically set forth herein. By making a Submission, you hereby grant, and you represent and warrant that you have the right to grant, Timberland, its affiliated entities, vendors and licensees a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right and license to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, perform and display any Submission, as well as your name, Instagram, Twitter, or Vine handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information, in any manner, and in any and all distribution channels, venues, forms, media, or technology, whether now known or hereafter developed, alone or as part of other works, without further notice or any compensation to you. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. Subject to the licenses granted in these Terms of Use, you retain ownership of any copyrights and rights of publicity you may have in your Submissions. 

If you make a Submission, you represent and warrant that you own or otherwise control any rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to grant the license contained in these Terms of Use for such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality. You further represent and warrant that your Submissions comply with all applicable laws, rules and regulations, and any third party agreements to which you are subject, including Instagram, Twitter, Facebook, Vine, Pinterest and Google's Terms of Use. 

You further represent and warrant that your Submissions do not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead Timberland as to the origin of any Submission. You agree to indemnify Timberland, our vendors, including Olapic, Inc., and third parties such as Instagram, LLC, Twitter Inc., Facebook, Inc., Vine Labs, Inc., Pinterest, Inc. and Google Inc. and any of our or their respective parents, affiliates, licensees, licensors, and each of our or their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, or Vine handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms of Use or applicable laws. THE FOREGOING INDEMNIFICATION PROVISION SHALL NOT APPLY TO TIMBERLAND’S OWN NEGLIGENCE OR INTENTIONAL CONDUCT. 

When you make a Submission, you acknowledge and agree that the Submission will be non-proprietary (except as specifically set forth herein) and non-confidential, may be made available to the general public, and may be used by Timberland without restriction. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory. 

Timberland reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission on the Website or otherwise use the Submission. The Website may include the opinions, statements and other content of third parties. Timberland is not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. Any opinions, statements, or other materials made available by third parties through the Website are those of such third parties and not of Timberland, including its licensors and/or vendors, and Timberland does not endorse any such opinions, statements, or materials. 

You acknowledge and agree that Timberland has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission. 
 


FEEDBACK

Any questions, comments, suggestions, or other information about Timberland products or services submitted to Timberland through this Website (“Feedback”) shall be deemed non-confidential and non-proprietary. Timberland shall be free to use, reproduce, disclose and distribute such Feedback in any manner without limitation. Timberland specifically prohibits you from sending us any information that you consider to be confidential or proprietary through this Website. Please note that if you do send us any such information or material, the information will be non-confidential and non-proprietary and Timberland will not have any obligation or liability to you arising from Timberland’s and/or any third party’s receipt or use of such information or material. 
 


FEEDBACK AND USER CONTENT

You understand that all Feedback and User Content posted on, transmitted through, or linked from the Website, is the sole responsibility of the person from whom such Feedback and User Content originated. You understand that Timberland does not control, and is not responsible for Feedback and User Content made available through the Website and that by using the Website, you may be exposed to Feedback and User Content that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. Timberland expressly disclaims any liability for such Feedback and User Content. 

You agree that you must evaluate, and bear all risks associated with, the use of any Feedback and User Content. You further agree that you will not rely on said Feedback and User Content, and that under no circumstances will Timberland be liable in any way for any Feedback and User Content or for any loss or damage of any kind incurred as a result of the use of any Feedback and User Content posted, emailed or otherwise made available. You acknowledge that Timberland does not pre-screen or approve Feedback and User Content, but that Timberland shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Feedback and User Content for any reason. 

Your interactions with organizations, events and/or individuals found on or through the Website are solely between you and such organizations and/or individuals. Timberland expressly disclaims any liability for such organizations, events or individuals. 
 


USER CONDUCT

You agree not to transmit to Timberland any information or post, email, or otherwise make any Submission of User Content that: (i) is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another's privacy, or is harmful to minors in any way; (ii) is pornographic or depicts a human being engaged in actual sexual conduct; (iii) harasses, degrades, intimidates or is hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; (iv) impersonates any person or entity, including, but not limited to, a Timberland employee, or falsely states or otherwise misrepresents your affiliation with a person or entity; (v) that includes personal or identifying information about another person without that person's explicit consent; (vi) is false, deceptive, misleading, or deceitful; (vii) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party, or Submissions that you do not have a right to make available under any law or under contractual or fiduciary relationships; (viii) that constitutes or contains "affiliate marketing," "link referral code," "junk mail," "spam," "chain letters," "pyramid schemes," or unsolicited commercial advertisement or commercial electronic message; (ix) constitutes or contains any form of advertising or solicitation if posted in areas of the website which is not designated for such purposes or emailed to Timberland users who have not indicated in writing that they agree to be contacted about other services, products or commercial interests; (x) advertises any illegal service; (xi) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (xii) disrupts the normal flow of dialogue with an excessive amount of Submissions (flooding attack) to the Website, or that otherwise negatively affects other users' ability to use the Website; (xiii) that employs misleading email addresses, or forged headers or otherwise manipulated identifiers in order to disguise the origin of Submissions transmitted through the Website. 

Additionally, you agree not to: (i) contact anyone who has asked not to be contacted, or make unsolicited contact with anyone for any commercial purpose; (ii) "stalk" or otherwise harass anyone through the website; (iii) collect personal data about other users for commercial or unlawful purposes; (iv) use automated means, including spiders, robots, crawlers, data mining tools, or the like to download data from the website; (v) post irrelevant User Content, repeatedly post the same or similar User Content or otherwise impose an unreasonable loads on our infrastructure; (vi) post any deceptive events; or (vii) attempt to gain unauthorized access to Timberland computer systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of, the Website. 

Timberland may refuse, delete, modify, edit or remove any Submissions at any time for any reason and Timberland may terminate your access to the Website or your account at any time for violation of these terms of use or any other reason. 
 

10% OFF EMAIL DISCOUNT CODE

10% discount Code valid on full-price item(s) on www.timberland.ca. Valid individuals 18 years or older who initially register for Timberland’s email list. Review Timberland’s Privacy Policy at https://www.timberland.ca/en-ca/privacy  for details on how your personal information is shared and used by Timberland. You may opt-out of email list at any time and retain Code. Limit (1) Code per person regardless of number of email addresses provided; any attempt to defraud Timberland voids offer and will result in full price of purchase being immediately due. Code expires at the end of the calendar year (December 31st at 11:59 EST.) (Time kept by Timberland.) Code valid for one-time use only. 10% price reduction is pre-tax and excludes expedited shipping charges. Code cannot be combined with other coupons, offers or discounts. Not transferable. We reserve the right to verify identity before honoring Code. Not responsible if Code is lost, stolen, destroyed or used without permission or for technological failure/error/malfunction of any kind. Remaining balance of purchase must be paid using another form of payment. Code not redeemable for cash and cannot be applied as payment of any account. No price adjustment allowed on previous purchases, product returns/exchanges or purchases made without use of Code. No variance from these terms and conditions allowed except as required by law. We reserve the right to end or extend this promotion at any time without notice. Void where prohibited.


CUSTOM PRODUCTS TERMS AND CONDITIONS

If you are a purchasing Timberland custom footwear or other products (“Custom Products”), you may submit letters, numbers, spaces, symbols, designs, photographs, drawings, and other materials to apply to the product (the foregoing to be included in the definition of “Submissions”). All Submissions are subject to this entire Terms of Use, including the Submission of User Content and User Conduct sections above. As a reminder, you may not use, select, upload, submit or otherwise make public anything that contains any of the following: 

  • Content that may infringe the trademark or copyright or other intellectual property rights of someone else (e.g., brand names or logos, product names, events, professional sports teams, even color combinations, or photographs or artwork belonging to someone else) 
  • Name or nickname or symbol or image associated with another person (living or dead) unless you have that person’s consent 
  • Content that may be or may contain images that are insulting, abusive, inciting violence, threatening, intimidating, obscene, inflammatory, sexually explicit, profane, offensive, harassing, derogatory, degrading, defamatory, harmful, discriminatory or unlawful or invasive of another’s privacy 


Timberland reserves the right to reject any Submissions that contain any of the above or which are otherwise unacceptable to Timberland. If your Submission is not accepted, you will receive a notification and your order may be blocked from being submitted or cancelled. If you believe your Submission was rejected in error, you may contact our Customer Service department for further review. 

All Submissions are subject to these Timberland’s Terms of Use and by placing your order for your Custom Products, you agree to these Terms of Use. 

All Custom Products with your personalized Submissions are made just for you and may not be returned. 
 


ESTABLISHING AN ACCOUNT

Submissions and use of the Website are made available only to persons over the age of 13 and to persons who can form legally binding agreements under applicable law. Although users of all ages are welcome to browse the Website, the Website is not intended to be used by children under the age of 13 and children under the age of 13 are not to submit any personally identifying information through the Website. In addition, you may only establish an account if you are 18 years of age or over. In order to purchase products/services from the Website and in order to access/use some features on the Website, you may be required to establish and use an account. In addition to your name and contact information, you may be required to submit a valid credit card number, billing address, and related billing information in connection with your account. When you register for an account you must (i) provide accurate and truthful information, and (ii) update such information from time to time as necessary to keep your registration information current and accurate. By establishing an account, you represent and warrant you have the right and are authorized to provide the information you provide when you register for the account. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. All activities that occur under your account or password shall be your responsibility. 
 


AVAILABILITY OF PRODUCTS, SERVICES, FEATURES AND CONTENT

All products, services, features and content available on or through the Website, including but not limited to prices and availability of such products and services, are subject to change and discontinuation at any time, in our sole discretion, without notice. The receipt of an e-mail order confirmation does not constitute acceptance of an order or a confirmation or an offer to sell. All orders are subject to Timberland’s review and approval. If Timberland chooses to accept an order, such acceptance will be deemed upon shipment. We reserve the right, without prior notification, to limit the order quantity of any item and/or refuse service to any customer for any reason not prohibited by law. 
 


EXTERNAL SITES

The Website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “External Sites”). You acknowledge that Timberland is not responsible for the unavailability of, or the content located on or through, any External Site. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites. 
 


COPYRIGHT

This Website is protected under copyright law and all rights reserved except as expressly provided herein. Individual documents may contain different copyright notices and/or additional proprietary notices. 
 


DISCLAIMER OF WARRANTIES

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED, STATUTORY OR LEGAL WARRANTIES. IN SUCH JURISDICTIONS, SOME OF THE FOLLOWING DISCLAIMERS MAY NOT APPLY TO YOU INSOFAR AS THEY RELATE TO IMPLIED, STATUTORY OR LEGAL WARRANTIES (SUCH AS FOR LEGAL WARRANTIES APPLICABLE TO A CONSUMER RESIDING IN QUEBEC). YOU AGREE THAT USE OF THE WEBSITE IS ENTIRELY AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. ALL EXPRESS AND IMPLIED, STATUTORY OR LEGAL WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, TITLE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, TIMBERLAND DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR GOODS OFFERED BY THIRD PARTIES, RECEIVED THROUGH OR ADVERTISED ON THE WEBSITE, OR ACCESSED THROUGH ANY LINKS ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, TIMBERLAND DISCLAIMS ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE WEBSITE. 
 


LIMITATION ON LIABILITY AND INDEMNITY OF TIMBERLAND

CERTAIN JURISDICTIONS DO NOT PERMIT LIMITATIONS OF LIABILITY (INCLUDING IN CONSUMER AGREEMENTS WITH QUEBEC RESIDENTS). IN SUCH JURISDICTIONS, SOME OF THE FOLLOWING LIMITATIONS MAY NOT APPLY TO YOU. TO THE EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL TIMBERLAND BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF TIMBERLAND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM YOUR MISUSE OF THE WEBSITE, FROM YOUR INABILITY TO USE THE WEBSITE, OR FROM THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF ANY THIRD PARTY SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY THIRD PARTY INFORMATION, ADVICE, OR ADVERTISEMENT RECEIVED THROUGH THE WEBSITE OR THROUGH ANY LINKS ON THE WEBSITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

YOU AGREE TO INDEMNIFY AND HOLD TIMBERLAND, ITS OFFICERS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, DIRECTORS, OFFICERS, AGENTS, SERVICE PROVIDERS, VENDORS, SUPPLIERS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEY FEES AND COURT COSTS, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR SUBMISSIONS; YOUR THIRD PARTY EVENT, WEBSITE OR ORGANIZATION; YOUR MISUSE OF THE WEBSITE; YOUR VIOLATION OF THE TERMS OF USE; YOUR BREACH OF ANY OF THE REPRESENTATIONS AND WARRANTIES HEREIN; OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER. THE FOREGOING INDEMNIFICATION PROVISIONS SHALL NOT APPY TO TIMBERLAND’S OWN NEGLIGENCE OR INTENTIONAL CONDUCT. 
 


COMPLIANCE WITH APPLICABLE LAWS; EXPORT CONTROL LAWS

This Website is operated, in whole or in part, from the United States. User access to this Website is governed by all applicable federal, state, provincial and local laws. All information available on the Website is subject to U.S. export control laws and may also be subject to the laws of the country where you reside. All Timberland products and publications are commercial in nature. Timberland does not make any representations regarding the legality of access to or use of this Website or the information contained therein from other countries. Access in countries where the information contained herein or the products sold through this website are illegal is prohibited. Users who access this Website from outside of the United States do so at their own risk and are responsible for compliance with applicable US export and local country laws. By using this Website, regardless of where you live in the world, you consent to have your personal data transferred to and processed and collected in the United States in compliance with the privacy policy
 


DISPUTES AND ARBITRATION AGREEMENT

Applicable law may not allow arbitration and waiver of class actions in some circumstances (such as in a consumer agreement with a consumer residing in the Province of Quebec) so the following Section may not apply to you. 

To the full extent permitted by applicable law, any dispute or claim relating in any way to the Website and our services, any dealings with us and our customer service agents, any representations made by us, and/or your use of our websites (including without limitation claims relating to the breach of the Terms of Use, Privacy Policy or the unauthorized disclosure of personally identifiable information) will be resolved by binding arbitration, rather than in court, except that you may assert individual claims in small claims court if your claims qualify and so long as the matter remains in such court and advances only on an individual basis. This includes any dispute or claim you assert against our sister-brands, subsidiaries, affiliates and assigns. This also includes any dispute or claim that arose before you accepted these Terms of Use, regardless of whether prior versions of the Terms of Use required arbitration. 

Unless you proceed with a small claims action, the Federal Arbitration Act (US) and federal arbitration law will apply. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms of Use as a court would. If for any reason a claim proceeds in court rather than in arbitration WE BOTH HEREBY WAIVE ANY RIGHT TO A JURY TRIAL. 

ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Unless we both agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative, consolidated or class proceeding. If the requirements of this paragraph are found to be unenforceable, then the entirety of this arbitration provision shall be null and void except for the waiver of any right to a jury trial described in the previous paragraph. 

Payment of all filing, administration and arbitrator fees will be governed by the American Arbitration Association’s (“AAA”) rules, except as provided in this section. If your total claims seek less than US$10,000, we will reimburse you for filing fees you pay to the AAA and will pay arbitrator’s fees, unless the arbitrator determines your claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. 

If a dispute arises we strongly encourage you to first contact our Customer Service Department before starting arbitration or filing a claim in small claims court. We value our relationships with our customers and will try to resolve your claims informally and quickly. 

If your dispute is not resolved by Customer Service, before beginning arbitration, please send written notice describing the claim to the Office of the General Counsel at the following address: 

Timberland, a division of VF Outdoor, LLC 
ATTN: General Counsel 
200 Domain Drive 
Stratham, NH 03885 USA 

Email: tblcanada.service@vfc.com

If the claim has not been resolved within 30 days of sending the notice you may then commence an arbitration proceeding. The arbitration will be conducted by the AAA under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules and forms are available at www.adr.org or by calling 877-495-4185. 
 


GOVERNING LAW; ENTIRE AGREEMENT

APPLICABLE LAW MAY NOT ALLOW THE CHOICE OF GOVERNING LAW OTHER THAN THAT OF YOUR JURISDICTION OF RESIDENCE IN SOME CIRCUMSTANCES (SUCH AS IN A CONSUMER AGREEMENT WITH A CONSUMER RESIDING IN THE PROVINCE OF QUEBEC), SO THAT THIS PARAGRAPH MAY NOT APPLY TO YOU. TO THE FULLEST EXTENT PERMITTED BY LAW, THESE TERMS OF USE, THE PRIVACY POLICY AND, AS THE CASE MAY BE, THE TERMS OF PURCHASE (COLLECTIVELY, THE “AGREEMENT”) AND ANY CLAIM OR DISPUTE ARISING OUT OF OR RELATING TO OUR PRODUCTS AND SERVICES, THE AGREEMENT OR YOUR USE OF THE WEBSITE, WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE STATE OF NEW HAMPSHIRE, UNITED STATES, WITHOUT REGARD TO ITS CHOICE OF LAW PROVISIONS, AND NOT BY THE 1980 U.S. CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS. EXCEPT AS OTHERWISE PROHIBITED BY LAW, ANY CLAIM OR DISPUTE MUST BE BROUGHT WITHIN ONE (1) YEAR FROM THE DATE THE CAUSE OF ACTION ARISES. TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CLAIM OR DISPUTE ARISING OUT OF OR RELATING TO OUR PRODUCTS AND SERVICES, THE AGREEMENT OR YOUR USE OF THE WEBSITE SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF STATE OR FEDERAL COURTS IN ROCKINGHAM COUNTY, IN THE STATE OF NEW HAMPSHIRE, UNITED STATES AND YOU HEREBY CONSENT AND SUBMIT TO THE PERSONAL JURISDICTION OF SUCH COURTS. 


If any provision of the Agreement are held to be unlawful, or for any reason, unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. The Agreement constitutes the entire agreement between you and Timberland with respect to its subject matter. No consent or waiver by Timberland of any breach or default in the performance of obligations under the Agreement will be construed as a waiver of any other breach or default nor be effective unless in writing and signed by the party granting this waiver. The Agreement inures to the benefit of Timberland and its successors, assigns and related persons. You may not assign any rights or obligations that you have under the Agreement. Timberland may assign its rights and obligations under the Agreement without your consent. The parties have expressly requested and required that the Agreement and all other related documents be drawn up in the English language. Les parties conviennent et exigent expressément que la présente convention et tous les documents qui s'y rapportent soient rédigés en anglais.



VF ASSOCIATE DISCOUNT – US & CANADA BASED ASSOCIATES ONLY

EFFECTIVE DATE: January 1, 2018

LAST UPDATED: October 19, 2020


Purpose: This policy provides an opportunity for associates to purchase VF brand merchandise at a discount and sets guidelines for making an associate purchase both in stores and online at various brand e-commerce sites. For the online discount, this policy applies to the United States & Canada only. For the in-store discount, this policy applies to all VF associates globally shopping in the United States and Canada.


Eligibility: For the online discount, all regular USA/Canadian full-time and part-time VF associates are eligible for this program immediately upon their hire date. This includes USA EXPAT associates and excludes temporary (seasonal) associates. Contingent workers are not eligible for the VF Associate Discount under this policy. For the in-store discount, all global regular and temporary (seasonal) full-time and part-time associates are eligible for this program in VF owned retail stores in the USA and Canada immediately upon their hire date. Contract (contingent) associates are excluded from participating in the program.


Associates cease to be eligible for this program effective the day he/she is no longer employed with VF. The benefit is limited to the individual associate for his/her personal use and/or gift-giving. When paying with a credit card, debit card or check, the name on the card or check must match the name of the associate or an authorized user on the account.



ACCESSING THE DISCOUNT IN OUR RETAIL STORES
This process applies only to VF-owned retail stores in the USA and Canada. The discount policy in other regions may vary. To receive the discount, the associate must verify their identity and validate their current employment status. VF associates visiting or traveling in the USA and Canada are authorized to receive the VF Associates Discount in-store only.


1. Verify Identity: To verify identity, present a valid photo ID (Driver’s License, State ID, Passport, School ID with photo or VF/Brand ID with photo).


2. Validate Current Employment Status:

a. The preferred method for validating current employment is for the associate to show their Workday profile on their smartphone to the store associate ringing the transaction. This can be done by using the Workday phone app or by using your phone's browser and going to:


b. For associates without a smartphone: Associate may present a print-out of the most current paycheck stub. The associate may redact any personal information they wish to remain confidential, but the store must be able to validate the associate's name, Employee ID, and the pay date and pay period of the stub presented.


c. Those associates who do not have a smartphone or access to a printer may request that the store look up their Workday profile in-store. This should only be requested if neither option (a) or (b) above are possible for the associate. Any store associate in the store may use the in-store PC to search the associate number in Workday to verify employment (it does not have to be a manager). External customers take precedence over associate purchases and when the store is busy, the store may not be able to accommodate this request. This option will be accepted if business permits. All associates shopping in-store should make every effort to use option (a) or (b) above to validate their current employment status.


In-Store Purchase Procedures

  • External customers take precedence during store operating hours and associates are expected to identify themselves as associates upon arrival in the store. Out of respect for our external customers, VF associates should handle their transactions discreetly and allow external customers to be serviced first where appropriate.
  • Associates are discouraged from shopping on peak season shopping days to allow our external customers to take precedence (i.e., Black Friday)
  • Associates are not permitted to ring up their own purchase.
  • Associates must be present during the purchase transaction.
  • Associates are not permitted to re-sell VF products or in any way utilize the associate discount for personal financial gain.
  • Associates can make purchases for gift-giving purposes; however, they cannot be reimbursed in any way for a gift purchase. This includes agreements of non- monetary exchanges.
  • Telephone orders are not permitted.
  • When paying with a credit card, debit card, or check, the name on the card/check must be the name of the associate or an authorized user on the account.
  • Only associates are eligible to receive the discount outlined in this policy. Family members or other relatives are not eligible.
  • Misuse or abuse of this policy will result in disciplinary action, up to and including termination of employment.



ACCESSING THE DISCOUNT ONLINE (USA/CANADIAN ASSOCIATES)
All eligible associates based in the USA are eligible to receive a discount at the following brand sites on the VF Digital Platform (USA sites only): Altra®, Dickies®, Eagle Creek®, Jansport®, Kipling®, Smartwool®, The North Face®, Timberland® & Vans®.


All eligible associates based in Canada are eligible to receive a discount at the following brand sites on the VF Digital Platform: The North Face® & Vans®.


Associates must make payment using a payment method in their own names. Merchandise purchases are limited to $10,000 post discount across brands over a rolling 12-month period.


For eligible brands on the VF Digital Platform, associates will need to take the following steps to receive the online discount:


All Associates with a @vfc.com email: Verify that the @vfc.com email address is listed in Workday as the Work Email Address found on the Contact Tab. Create an account on each brand e-commerce site using the @vfc.com email address found in the Work Email Address field in Workday. Associates must use their VFC email if they have one.


All Associates with a @vfc.com email: Associates without a VFC email must have a Primary Email address in their Workday Home Contact Information and the email must not be marked private. This email must be a valid email address and can be from any domain (@yahoo.com, @gmail.com, etc.).



IT IS A VIOLATION OF COMPANY POLICY TO REGISTER A GENERIC OR SHARED @VFC.COM EMAIL ON ANY VF E-COMMERCE WEBSITE.



Once registered and logged in, shop online. The site will recognize your account as an associate account and will apply the associate discount automatically during the checkout process. Please note that it may take up to 24 hours for an associate account to be recognized after updating or making any changes to the contact information found in Workday.


It is the associate’s responsibility to ensure the discount was successfully applied to the shopping cart prior to entering any payment information online. Price adjustments will not be made for associates that do not validate the associate discount was properly applied before purchase. Associates should avoid calling Customer Service when possible and use the LOOP, FAQ, and other resources to find answers to their questions. We want our external customers to take priority the Customer Service Center.


For those brands not on the new VF Digital Platform for their e-commerce sites, please reference the discount chart and instructions at the end of this policy or the brand discount page on the LOOP for additional information on discount availability and access instructions as these online discounts may not be available to all associates.


Online Purchase Procedures

  • Only associates may log in to the e-commerce sites using their VF employee account. Sharing your log in information is a violation of this policy.
  • Some restrictions may apply to the discount levels provided on some products (i.e., limited edition merchandise, third-party product, special promotions, etc.). This includes stacking promo codes. Most online promo codes for customers cannot be stacked on top of the VF Associate Discount.
  • Associates are not permitted to re-sell VF product or in any way utilize the associate discount for personal financial gain.
  • Associates can make purchases for gift-giving purposes; however, they cannot be reimbursed in any way for a gift purchase. This includes agreements of non-monetary exchanges.
  • Telephone orders are not permitted.
  • When paying with a credit card or debit card online, the name on the card must be the name of the associate or an authorized user on the account.
  • Only associates are eligible to receive the discount outlined in this policy. Family members or other relatives are not eligible.
  • Misuse or abuse of this policy will result in disciplinary action, up to and including termination of employment.



ASSOCIATE EXCHANGES AND RETURNS
Associate returns and exchanges will only be accepted if the merchandise is returned in its original condition with all tags.


Associates who violate the discount policy or the exchange and return process will be subject to disciplinary action, up to and including termination. The following are some guidelines regarding associate returns and exchanges:


In Stores

  • Only trained members of the leadership team may ring an associate return or exchange in the retail stores.
  • Associates are not permitted to ring up their own or a relative’s return or exchange.
  • Purchasing associates do not need to be present to process the return or exchange (in the case of gift).
  • Associate returns and exchanges must be accompanied with an original receipt and transaction information entered into the system just like a customer return. Gift receipts will not be accepted as an original receipt and items will be processed or exchanged for the original purchase price only.
  • Refunds are processed based on the original form of payment with an original receipt.
  • In the retail stores, the District Manager must approve any other exception.
  • All return/exchange receipts must be retained as per the protocol outlined in your Loss Prevention policies. For detailed information on receipt retention for your brand, contact your District Manager or Loss Prevention partner.
  • For more specific guidelines involving associate returns, please reference your brand’s specific Loss Prevention policies or contact your District Manager or Loss Prevention partners.


Online

  • Associate online returns must be processed according to the return instructions outlined in your online order invoice.
  • Associates should only contact the e-commerce customer service line for assistance or questions regarding an order. Associates should not contact customer service with questions regarding the associate discount or to report that their discount is not working on the site. All questions regarding the discount should be directed to your local HR teams for assistance.
  • Return items must be in their original condition and with all tags.
  • Online returns must be accompanied with the original receipt/invoice.
  • Credit will be provided back in the original form of payment only.
  • The return of any incurred shipping costs will be processed according to the brand’s current policy for processing associate returns online. This may vary by brand.
  • If the online item returned was given as a gift, the return must either be returned with the original invoice noting the associate discount, or returned with a gift receipt, if available.


VF can review this policy and reserves the right to change or adjust this policy at any time without notice.


Associate Discounts by Brand

Below is a general summary of the brand discounts available to VF Associates. Please note that this is a general summary of the discounts available and some variations may occur with some product based on availability, limited edition product, third-party product, collaboration items, etc. Not all product found in stores or online is discount eligible.



Brand

Channel

Discount

Availability

Altra®

Online

50% Most Regular Price1

Available to all USA associates.

Dickies®

Online

50% Most Regular Price

Available to all USA associates.

25% Most Sale Price

Available to all USA associates.

Online (Canada)

50% Regular Price

Available to all Canadian associates. Must be registered with a vfc.com email address. Associates without a vfc.com email address will need to call Customer Service, who will confirm employee status and provide a one-time coupon code that can be used online. Associate discount will reflect once coupon code is applied.

Eagle Creek®

Online

50% Most Regular Price

Available to all USA associates.

Jansport®

Online

50% Most Regular Price
25% Most Sale Price

Available to all USA associates.

Kipling®

Online

50% Most Regular Price3
50% Most Sale3

Associates without a vfc.com email address will need to call Customer Service, who will confirm employee status and provide a one-time coupon code that can be used online. Associate discount will reflect once coupon code is applied.

Full Price Stores

50% Most Regular Price3
30% Most Sale4

Available to all associates globally.

Outlet Stores

50% Most Regular Price4
30% Most Sale5

Available to all associates globally.

The North Face®

Online

50% Most Regular Price

Available to all USA associates.

Full Price Stores

50% Most Regular Price1
50% Most Markdown1

Available to all associates globally.

Outlet Stores

60% Ticket Price (on most products)1. Some products (i.e., sample sale)

Available to all associates globally.

Smartwool®

Online

50% Most Regular Price

Available to all USA associates.

Timberland®

Online

50% Current Selling Price3

Available to all USA associates.

Full Price Stores

50% Current Selling Price3

Available to all associates globally.

Outlet Stores

25% Current Selling Price3

Available to all associates globally.

Vans®

Online

50% Most Regular Price1

Available to all USA & Canadian associates.

Full Price Stores

50% Most Regular Price1
25% Most Sale3

Available to all associates globally.

Outlet Stores

50% Most Regular/Made for Outlet1

Available to all associates globally.



  1. VF Associate Discount cannot be stacked on top of any other promotion. Only the VF Associate Discount can be applied.
  2. VF Associate Discount cannot be stacked on top of any other promotion. Either the VF Associate Discount or the promotion price will apply, whichever is lower.
  3. VF Associate Discount can be stacked on top of any sale/promotional pricing. Most online promo codes cannot be stacked on top of the VF Associate Discount online.
  4. VF Associate Discount will apply to merchandise that is currently ringing at less than 50% off the ticket price.
  5. VF Associate Discount will apply to sale merchandise that is currently ringing at or greater than 50% off the ticket price.




CONTACT US

If you have any questions about these Terms of Use, please contact Customer Service at  833-817-1812 or email us at tblcanada.service@vfc.com